While "i.e.," is "id est" meaning "that is", I always say that it also stands for Interpreting and Elaborating, which is what I think I do as a Trainer and Consultant. I look at things all around — interpret trends and their implications, and elaborate on them. I do not invent anything. I watch, learn and comment.
Needs Analysis, aligning Sales Goals with Performance, Managing Time/Targets/Territories — everything to help your Sales & Marketing team acquire that extra edge.
Good Customer Service is all about co-creating the service with the customer; we equip the Customer Facing Person (CFP) with nuanced tricks.
"Technology is a good walking stick, but a bad crutch". Information can enhance performance, but it calls for a few essential pre-requisites.
Supervision, Delegation, Motivation, Leadership, Managerial Skills, Coaching & Mentoring — everything matters, and matters much more than the job-related skills.
Broad areas include HR, Organizational Re-design, Alliances, Strategic Plans, BPR exercises, Customer Management processes, choosing right people for key positions and Diligence/Audits of the various processes in the company.
Converting Business Strategy to Annual plans, Aligning Roles with Goals, Finalizing Metrics, Balancing internal and external factors, Increasing focus on effectiveness, Fine-tuning Action plans
The concept of Marketing has been shifting perceptibly from the marketer to the customer. Our consulting engagements have been towards encouraging endeavours in companies to track and follow these major trends. We specialize in Market Planning and Marketing Plan.
Sales Plans, Marketing Strategies, Channel Programs, Key Account Management Reviews, Product Positioning, Competitive Landscape Monitoring, Sales Skills' Review, Go To Market Models.
We started our journey in 1997 and continue to be fascinated by the iterative relationship between Training and Consulting. We have discovered the process by which they embellish each other.more>>
Demonstrating the Value of an Organization's Learning Culture:
The Dimensions of the Learning Organization Questionnaire by Victoria J. Marsick and Karen E. Watkins
Coaching — The Ten Killer Myths:
Harvard Management Update, January 1999
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